var addyd429ea709a3f132354667eb05e17e15f = 'nesc' + '@'; Participants gain all of the benefits of the one and two-day courses. Our world is full of threats both external and internal. The essence of Verbal Judo is to influence others to come around to your way of thinking and is best defined as a gentle yet powerful way of persuasion that helps us to avoid, resolve and manage resistance by using presence and words, whether to resolve conflict or to close a deal with a customer. Verbal Judo enables staff to deal with disciplinary issues in a respectful, consistent and effective manner. all material and methods described within are attributed to him.

Honestly, there is so much in Verbal Judo that I can’t cover it all.. We completely skipped the 5 Step Hard Style where we learn how to appeal to people’s self interest. This Salary Guide includes not only salary and wage data from 2017 to 2018, but also certification information as it applies to 20 benchmarked exempt and nonexempt security positions. We host several instructor courses throughout the year. Verbal Judo Institute is a tactical communication training course. This email address is being protected from spambots.

We also do keynote speaking engagements and can create customized courses. Use validating statements with angry people, like, “I understand; I’m sorry that happened to you; let’s figure out what we can do together to make this work; I can see you’re upset; tell me what I can do for you; you could be right; I know your time is valuable and I’m not trying to waste your time; I want to hear what you have to say; let me take some notes.”, Here, Thompson would suggest we ask more open-ended questions, designed to get the angry person to tell his or her story in more detail. What about an irate customer? Verbal Judo is a proven methodology founded and created by Dr. George Thompson 32 years ago and it is the gentle art of persuasion. “Treat people well, regardless of their differences.” – Dr. George Thompson. Verbal Judo Africa is the satelite operation for the international Verbal Judo Institute.

This kind of "conflict management" involves using posture and body language, tone of voice, and choice of words as a means for calming a potentially volatile situation before it can manifest into physical violence. This is only an overview and the examples in the book are what makes the difference. Did you do what he or she asked you to do?” ask, “After you showed your employee ID card to the guard at the gate, then what happened next? Whether you are a teacher, a businessman, a doctor, or a policeman, rest assured that we have a …

The “tactical communications” concept known as Verbal Judo was created by the late George Thompson PhD, the founder of the Verbal Judo Institute, and the author of the 1993 book Verbal Judo: The Gentle Art of Persuasion.His techniques for high-risk conversations when people are angry have been taught to police officers, military members, and security officers around the world. Using redirection and springboard techniques, you will discover how to bring those who disagree with you over to your way of thinking. Although it is very condensed and does not allow as much time as the two-day course for role plays, instructor feedback, and video examples, many institutions still find great value in this condensed program. Additionally, the management team is familiar with Verbal Judo concepts and and can support their staff as it is used in the organization. the techniques outlined are worded for the law Four day instructor courses The four-day agency instructor course is designed for organizations who will be doing frequent Verbal Judo refresher courses internally. For most courses, we come to you, so your team is in a familiar learning environment. It is critical that any and all organizations with direct client contact, whether it be police working the streets, teachers in the classroom, first responders, customer service representatives, utility workers or management positions, have the tools they need to increase positive customer interaction outcomes, and keep complaints to a minimum. In security situations, we’re often used to asking a lot of yes-no questions, which may save time but they don’t give the other person much chance to vent or make his or her requests, complaints, or concerns known. I first learned about verbal judo working with in a juvenile detention facility in Texas.

“verbal judo: the gentle art of persuasion” written by dr. george thompson [ph.d.] and first published in 1994 it is based published in 1994, it is based on his extensive field research. Verbal Judo Training is an opportunity for people and organizations to learn life-changing skills to prevent potential conflicts from escalating out of control. The three day course focuses on the entire organization starting with a one-day supervisory course followed by two-days of training for line staff. You can view more information about an event by clicking on the title of the event. By using this system rooted in empathy, you can learn how to positively influence the behavior of those around you. Four day instructor courses The four-day agency instructor course is designed for organizations who will be doing frequent Verbal Judo refresher courses internally. technique. Verbal judo is best defined as a gentle yet powerful way of persuasion. It’s up there with the best of them, like Difficult Conversations and I liked it even more than Crucial Conversations.

We offer several courses specifically designed to meet the needs of a diverse clientele. var prefix = 'ma' + 'il' + 'to'; We realize that scheduling personnel for a two-day seminar is often challenging, so we offer our condensed option during which most of the material is covered. “verbal judo: the gentle art of persuasion” written by dr. george thompson [ph.d.] and first published in 1994 it is based published in 1994, it is based on his extensive field research.