Hence, the constructs of training and pay for performance cannot exert an effect similar to that in private enterprises. In the literature, internal customer satisfaction can be explained based on two philosophical perspectives, namely, marketing (i.e., internal marketing) and total quality management (TQM; i.e., internal service).

Sorry, you need to be a researcher to join ResearchGate. Z., Bitner, M.Services Marketing: Integrating Customer Focus across the Firm. This study adopted employees of Company-A as the population; convenient sampling was used to distribute 400 questionnaires via mail to employees of Company-A in Taichung branch. Overall, the primary factors influencing internal customer satisfaction (explained variance: R2 was 19%) included team orientation (HR capability), affective commitment, normative commitment, and service quality. Human resource has been widely researched in various fields, such as the related literature [14–16]. Thus, this study proposed the following hypothesis: H3-1: Internal customer satisfaction significantly positively influences affective commitment. Please read and accept the terms and conditions and check the box to generate a sharing link. Thus, we propose the following hypothesis: H1-1: HR capability significantly positively influences internal customer satisfaction. This study focused on entropy generation and exergy destruction of condensing steam flow in turbine blade with the roughness. Because organizational effectiveness involves an organization's mission, the measurement of organizational effectiveness is based on the distinctive ability that the organization displays to ensure its success. In the present work, a set of static vanes are employed as the swirling flow generator in the supersonic separator for gas purification application. The supersonic separator is a novel technique to remove the condensable components from gas mixtures.

An experimental system was set up for testing the separation efficiency of three new designed separators with wet air. Finally, the dynamic relationships of research constructs can be analyzed by other approaches, such as qualitative research, multiple criteria decision making analysis, and fuzzy set qualitative comparative analysis. Similarly, Meyer et al. Previously, because of its advantages in exclusivity, Company-A experienced low levels of stress in terms of management effectiveness. [72]; McDonough, [20]). The gas-liquid two-phase flow within a double inlet cyclone for natural gas separation was numerically simulated using the discrete phase model. For example, Schuler and Jackson [17] compiled the activities of HRM, which include planning, employment, evaluation, rewards, and development. Table 1 summarizes the conceptual definitions and the references for each construct. Your browser is antiquated and no longer supported on this website. Therefore, we propose the following hypothesis: H7: Internal customer satisfaction significantly positively influences organizational effectiveness. EDUCATOR – INSTRUCTIONAL DESIGNER. A firm can leverage its HR policies and practices to acquire, cultivate, and retain the capacity to deploy human resources, and this capacity constitutes the basis of HR capability.

The mechanisms of the upstream and downstream influences are not well understood for various flow conditions from the wellhead and the back pipelines. Jackson Chuang. The numerical approach was validated with the experimental data, and the comparison results agreed well with each other. Organizational commitment—a missing link between leadership behavior and organizational performance? This model postulates that the satisfaction and loyalty of internal customers first influence customer satisfaction and loyalty and then affect a firm's profitability and growth. Get the WebMD Daily newsletter for health tips, wellness updates and more. Due to our privacy policy, only current members can send messages to people on ResearchGate. I have read and accept the terms and conditions.



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