I couldn't refund the reservation and move it to the right days in July. The air conditioning is ONLY WORKING IN FAN MODE (it just pushes around the existing air in the room) IT DOES NOT WORK IN HEATING MODE so you cannot set the room temperature 4. H10 Hotels is also famous for various discounts they offer regularly.

Delivery . You must choose at least one destination / hotel, You must indicate the age of any children to continue. P.S. {{lc.user.data.NombreCompleto}}, Welcome, A camping food corner would even get a better rating.As if I was in an episode of hotel hell.Good things:1.
Thank you for sharing your experience with us. Collection of the different opinions of our clients.

Going back again in a few weeks. The after service is awful and unfortunately will never use them again which is very sad. Couples in particular like the location – they rated it 8.9 for a two-person trip. Have stayed at the Lanzarote Princess Hotel many many times.

H10 customer service is a disgrace, I joined there privilege scheme and was told of all the hotels being opened none have to date complained keep being robbed off still not resolved 1 year on .stayed in ocean blue and sand privilege room, disgusting bath could not be used ,rusty bin ,this is a 5 star service not. What to do when an airline loses your bags.
I stayed at H10 las palmerasThe worst experience in my lifeI arrived around 10 pmThey said we will give you a presentIn the photos you can see the presentDirty bathroom with pee and towels thrown and bed has been used and towels evereywhereSomething that happens for the first time in my lifeTheir present supposed to be an upgrade from standard room to junior suiteWhen I went to front desk i found a different person a male with small pony tail and he didnt care just sent me to a standard room WITHOUT apologizingت. All rights reserved. Just back from our week trip to H10 Lanzarote princess. We asked for another room and was offered 225, also asked to see a suite.• After looking at both rooms we decided to go for the suite after all it could be too much more (yeah right) 1000.12euros for the 11days I asked if we could up grade to a suite and was told that was not possible to upgrade to junior suite without privilege.

One downside was the lack of kids snacks/treats (Slush drinks and Ice pops) are not available which meant a trip to the supermarket each day.

Very good middle of the road offering, lovely and well kept with decent well sized bedrooms.

By continuing to use the site you are agreeing to our use of cookies. We have just got back from a holiday in Tenerife, we stayed at H10 playa and it was Horrendous.• When we got there, we were given a room on the ground floor room 108 which was small dark even with the windows open, the view was of the gas tank, the air con controls were hanging off the wall and the wires were visible.

We were told big cockroaches only live for two days this wasn’t any comfort.• Mean while myself and husband were having problems of our own, we for a cockroach in the shower room about half an inch I reported this to desk staff. Nice weather3. Complaint against H10 Hotels Wrote to H10 hotels about getting a refund for Gala dinner we did not have as we had cancelled and got charged and still had no response. Despite my argument that we were effectively their customers too, and now thousands of kilometers away from home so difficult to sort out. Truly dreadful hotel. My husband got hurt coming out of the pool the top step broke cutting his foot open.

Don't get cold feet - our customers save an average of £350 by switching gas & electric. I could not even sit out on my balcony without a man saying something or trying to talk to me inappropriately. I visited Feb 13-18, 2020. !Will not recommend and will not use again either the H10 Punta Negra or last minute.com unless they compensate us properly and present us a heartfelt apology for the situation they put us in and the very bad way that they handled it thereafter. supporters 0 Naima and Guillermo were so helpful and gave us so much grate information and advise what to see in this wonderful city. What do customers think of H10 Hotels? • So, we paid £6000.00 for a holiday which is nearly double since being home I have looked at your web site if I went on holiday in the middle of aug to the same place with privilege I would only have to pay £4000.00. I would like to share the most painful holiday experience that I’ve ever had, with last minute.com, and the very very bad customer service that we received both from last minute.com and from the hotel we stayed at, the H10 Punta Negra in Majorca.I did some research online for a Couple of weeks before booking Via last minute.com, and chose the hotel and that provider as they offered an all Exclusive package that we thought would be easy, relaxing, and would keep the expenses under wrap.

+info addicional RGPDUE, Hotels in Spain, Europe and the Caribbean, Hotels in The Caribbean. I was on my way back from the beach and had stop to get food. They said they can not do that.I have no way getting a screen shot from a PC.What a service.I used H10 group hotels every year for several years, but I was very disappointed with their very out-dated and non customer friendly service.Go to booking.com, Amoma, Agoda and other 3rd parties when booking hotels w H10. The room was incredible, ocean front, large and beautifully decorated however, you could tell that the room was finished poorly. I asked them to call back to the other hotel to discuss this and they refused. The Ocean riviera maya Eden is very nice and the people are great but the sale tactics are bad. I will say the room was amazing, the room was the best part of my whole stay. Food and Restaurant always top quality and Room we stayed in had recently been refurbished with new bathroom.


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